Case Study: Leading Care Provider
Dawsongroup kitchens were recently approached by a previous client of many years, one of the 'big four' care home providers in the UK, for a catering solution during their upcoming programme of refurbishment works.
The national care provider had 5 care homes due to undergo complete kitchen refurbishments throughout the Summer, knowing that they could rely on Dawsongroup once again for a cost-effective solution that would create minimal disruption to residents and other operations in each home.
James Richmond, Account Executive, took the role of Project Co-Ordinator throughout the project and maintained consistent communication with the client, from enquiry right through to the off-hire of the units. Site surveys were initially conducted by senior members of the sales and installations team in order to check service connection points on site and determine kitchen siting.
Pre-start meetings were also attended by the Dawsongroup team, giving all stakeholders involved in the programme of works a chance to liaise with one another, discuss technical requirements and synchronise timings. It also meant that the team could meet the catering staff who would ultimately be using the units. Detailed kitchen unit layouts were agreed prior to delivery to every site to ensure a smooth installation that would not disrupt residents, along with on-site supervision while installation took place.
With 4 of the 5 sites requiring the same catering facilities, four of our units were married into pairs of 16ft and 25ft units and delivered their seperate ways across the UK. The 25ft unit was used as a production kitchen and fitted with equipment such as a combination oven, six-burner range and refrigeration units while the 16ft unit was used as a potwash and included a hood-lift dishwasher.
As the fifth site required just a potwash facility, the unit was delivered from a previous a site and installed on the same day, enabling the unit to be fully operational by the next working day.
Maintaining cost-effectiveness was imperative so the units were delivered directly to the second set of sites from the first and installed the same day, therefore reducing transportation, installation and rental costs for the client. Operating in this way was also necessary to allow the contractors to follow the tight refurbishment schedules at each home.
Our units will be in operation with the client until early November and will have clocked an incredible combined journey mileage of nearly 1000 miles by the time they reach us back here in Bristol. Additionally, our catering facilities will have allowed a grand total of 30,000 meals to be prepared for care home residents!
Our long-standing relationship with care home providers makes Dawsongroup the preferred supplier of temporary kitchen solutions. This is due to our consultative approach to care home catering and our understanding of meals that need to be individualised for elderly residents, based on dietary and medical requirements.